Responsibilities:

• On phone, on site and remote support to customer mainly related to internet service
• Assist troubleshoot networks, internet connectivity in the customer site or the company
• Provide recommendation and suggestion to customer
• Install, configure, and maintain internet connection, network cabling, and other related equipment, and devices, adds or upgrades hardware and software and configures wireless access point, router with wireless and related equipment
• Implement network security and provide technical support to customer, anti-virus updates, managing host security and other related PCs.
• Configure e-mail client and provide technical support for our customer (Anti-Virus, Spam protection and scanning, and other related e-mail)
• Keep track in ticket system
• Maintain customer relationship

Requirements:

• Bachelor degree of information technology or related field is required.
• Technical knowledge and skills in setting up network and connectivity infrastructures and e-mail
• Knowledge of TCP/IP, WAN, LAN, ADSL, DNS Networking, Cisco Router and Switch are advantage
• Certify CCNA is a plus
• Good English communication skills is a plus
• Loyalty, honesty, patient work, positive aptitude
• Can work well under pressure