Responsibilities:

• Operate and inquiry data for related department.
• Revise and credit note invoice
• Create new user to systems in billing department
• Demonstrated ability to listen skillfully, collect relevant information
• Proficient conflict management skills to resolve issues in a stressful situation
• Respond to various requests for information, as needed. Escalate to supervisor as appropriate
• File, archive and retrieve documents (paper-based and electronic) using filing standards
• Other tasks assigned by Supervisor

Requirements:

• Knowledge of process customer flow to Billing System
• 2+ years of customer service experience
• Flexible and problem-solving skill
• Good at communication skill
• Good at documentation of the user manual billing system.
• Experience auditing/reviewing invoice
• Experience with MS Office Products (Word, Access, Excel, etc.)
• Experience with contract negotiation
• Review and check billing batches